How to Book

Tickets for all performances at Jacksons Lane are available to book via our website, over the phone or in person.

You can find details of all our upcoming shows on our Whats On page.

To book tickets online, you will first need to create an online account. This is so that we are able to send you your ticket and process your payment. If you wish to be added to our mailing lists to hear more about our work and upcoming shows you can do this from this point, and can also let us know about any access requirements you may have.

After you have created your account, all you need to do is add your chosen tickets to your basket and continue with the process in a similar way to online shopping. If you have any difficulty booking tickets, or processing your payment please do call our team on 020 8340 5226 and we’ll be happy to help you.

Please note, the details below apply to Jacksons Lane’s programmed shows. Companies hiring Jacksons Lane for performances may operate differently.

Our theatre space has a maximum capacity of 168 tickets, and we have reserved seating for most productions so that you can choose your own seat.

We have one central block of seating in our main auditorium, with an aisle on each side. All of the seats in our auditorium are raked, so there is not a bad view wherever you choose to sit. In order to facilitate a better view of the stage, seats in rows F & G are slightly raised. There is also a foot bar on these seats for additional comfort.

We have space in our theatre for up to 6 wheelchair users, full information on how to book these spaces is available here.

If you are attending a performance in one of our studio spaces, the seating will most likely be unreserved, so do let us know if you have any additional requirements.

We are committed to ensuring that our payment options are accessible to everybody and continue to accept both cash and card payments for ticket purchases.

Card payments can be made online, over the phone or in person at our Welcome Desk. We accept Visa, MasterCard, Access and Maestro. However, please note that we do not accept American Express. 

Cash payments can only be made in person at our Welcome Desk. However, subject to availability, we might be able to reserve your tickets until you are able to visit us to pay. Full information on our opening hours is available here. 

At Jacksons Lane, we are also working hard to ensure that our ticket pricing remains accessible. While we do not offer concession tickets, we often have different price bands across our performances with a lower entry price ticket option.

In line with the Disability Discrimination Act all customers are treated equally, therefore we also do not offer concessions on the grounds of disability. However, we do offer free tickets for those who need the support of a Personal Assistant to attend one of our performances. Full information on how to book these tickets is available here.

For most of our productions we offer a discount for large group bookings. If booking for ten people or more, your tenth person goes free. To book in these tickets you will need to contact our Box Office on 020 8340 5226.

Please note that this offer is only available on our programmed performances, and not our external hired shows. Some performances with smaller capacity may also be exempt from this offer. 

At Jacksons Lane, we host a wide range of performances for families and young people. All children must be accompanied by a responsible adult whilst in the venue and at no point left unattended.

Children under 18 months are considered babes in arms and as they can sit in their guardian’s lap do not require a ticket. Unless specified otherwise all children over the age of 18 months will require a ticket.

To ensure emergency exit routes stay clear, all baby carriers and pushchairs must remain outside the auditorium at all times. For family shows there will be a designated place for these in the main foyer.

As part of our environmental policy, we have committed to reducing the amount of physical tickets we print. We offer E-Tickets across all our productions, which are possible to book online, over the phone or in person at Jacksons Lane.

If you do not have an email address, or are otherwise unable to receive an E-Ticket, we are still able to generate a physical ticket for you to collect on the day of the performance.

As per our terms and conditions, we do not offer refunds on tickets bought for Jacksons Lane. However, subject to availability, we may be able to exchange your tickets to another performance or production. A £1.95 transaction fee applies for exchanges to cover our card operator costs.

Please read our Terms and Conditions for full information.

Booking Queries

If you have any queries about booking with Jacksons Lane, please don’t hesitate to send us a message by filling in the form. Alternatively you can call our Box Office on 020 8340 5226

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