About

FAQ

Here are some of our most commonly asked questions. If you can't find what you were looking for, then please do get in touch.

Frequently asked questions

  • Are concession tickets available?

    Yes - Concession tickets are available for selected performances. Concessionary rates are available with proof of status for over 65s, students, under 16s and unwaged. Carers of a person with a disability may attend free of charge.

  • What are Sprint Seats?

    Sprint tickets are available on the majority of our adult programme at a cheaper rate to all bookers, not related to any concessions. This is part of our ongoing endeavour to make theatre accessible to everyone, even when on a tight budget. When they’re gone, they’re gone. While our front-row seats are not accessible, as they are down a number of steps, we do offer wheelchair accessible seats at the same rate as the Sprint Seats until they’re all sold out. From then on, accessible tickets can be purchased at the cheapest currently available rate.

  • Will tickets to an event always stay the same price?

    No. Jacksons Lane has introduced a new system of dynamic pricing for its adult programme, in which a range of ticket prices is advertised for each event. Ticket prices start out at the low end of the range and increase with time and demand. This means early bookers will always be getting the best deal - prices will never be cheaper than when an event is first put on-sale.

  • What is a Family & Friends ticket?

    A family and friends ticket is for 5 people and means that if you bring along friends you can save money on family theatre performances.

  • Do I have to pay booking fee on individual tickets?

    No - There is only a booking fee of £1.95 payable per transaction on ticket purchases online and over the phone. You do not need to pay a booking fee on tickets bought at the Box Office in person. Why not pop-in and see us?

  • Will Jacksons Lane post out my tickets?

    Yes, absolutely. For an additional 85p Jacksons Lane will post your tickets as long as the booking is made a minimum of four days before the performance. Otherwise, we would be happy to hold your tickets at the box office for collection on the day of the performance.

  • Do I need to buy a ticket for my child?

    Children under the age of 18 months who will be held or sat on an adult's lap do not need a ticket. Any child that is over 18 months or who will need their own seat will need their own ticket. We have subsidised, children's or concessionary tickets available to keep the cost down and allow families to attend live performance at Jacksons Lane. Please note that for certain shows aimed at children under 18 months, these restrictions do not apply - call the box office for more information.

  • How can I guarantee a good seat in the theatre?

    Every seat in our auditorium has an unrestricted view. Most shows in our adult programme have reserved seating, so if you have your heart set on a particular seat you should book early for a chance at getting it. Family shows have unreserved seating, so if you want a particular seat we recommend that you arrive 20-30 minutes before the start of the performance. Go on, get a drink and relax!

  • Do you have on-site parking? Where can I park?

    Jacksons Lane does not have any onsite parking. You can park on the surrounding roads from 12pm on weekdays and all day at the weekend. Highgate station has a small car park just opposite Jacksons Lane which is a pay-and-display car park.

  • What is your refund or exchange policy?

    Jacksons Lane is unable to offer refunds or exchanges on tickets purchased. Please see terms and conditions for full details.

  • Can I advertise my event at Jacksons Lane?

    Unfortunately not. Due to limited advertising space Jacksons Lane is only able to display posters and flyers for Jacksons Lane’s programmed theatre events and Classes and Courses.

  • When can I arrive for my studio booking?

    All room hire bookings are inclusive of any set-up and clean-up time. When making your booking, please bear this in mind and book enough time to set up and clear your event. We recommend reading through your confirmation email thoroughly to avoid disappointment on the day. Please call 020 8340 5226 with any enquiries.

  • Can I bring my own food to Jacksons Lane?

    Only food and drink purchased at the on-site Cafe Theadro or the Jacksons Lane Bar can be consumed in the foyer and cafe. If you are booking one of our spaces, please speak with the hires team on catering options.

  • Who is Jacksons Lane funded by?

    Jacksons Lane receives core funding from both Arts Council England and the London Borough of Haringey. Please see the Donate & Support section for more information on our funding and how you can support Jacksons Lane.

  • What do I do if I want to make a complaint?

    Whilst we are careful to ensure that we help you efficiently, courteously and to a high standard, we accept that complaints are sometimes received. Complaints are valid expressions of dissatisfaction; we will investigate all complaints and use them to improve customer service. If at any time during your visit to Jacksons Lane (or to a JL event) you are not satisfied with the levels of service you experience, please ask to speak to the duty officer at reception or JL staff member running the event; we will do our best to resolve your complaint on the spot. If this is not possible, we will take your details and pass the complaint onto a relevant staff member for further investigation. We aim to acknowledge all formal complaints within 10 days, and any complaints will be investigated. For a full breakdown of our complaints procedures, please email [email protected]

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